Frequently Asked Questions

Posted by TrueVPN on 2020-04-09

Frequently Asked Questions

Is TrueVPN safe?

Certainly! TrueVPN cares about user safety by providing a high-quality VPN connection:

  • Standard 256-bit AES encryption
  • IP masking using server locations all around the world
  • No activity logs and no connection logs
  • Network Lock (kill switch) for superior leak protection
  • Private, zero-knowledge DNS on every server
  • Perfect forward secrecy for future-proofed privacy

TrueVPN also has a team of security professionals. Our engineers are working to continually improve our network and apps to address possible vulnerabilities and potential threats to user privacy.

Do you log my data?

TrueVPN‘s mission is to provide quality and reliable services. User privacy is our priority. We do not store activity logs or connection logs of our users. TrueVPN collects a minimum amount of information about the use of our services to identify technical problems and then fix them. However, this information is not used to determine your online activity.

For more information, you can read the TrueVPN Privacy Policy and Terms of Service on https://truevpn.io.

Do you have a referral program?

YES! TrueVPN provides a week of free use of VPN services for you and your friend, who you invite with your referral code, which can be found in your Personal Account. There are no restrictions on the number of people invited to the referral program. So sign up and start referring now.

Why should I choose TrueVPN over other VPN providers?

The premium TrueVPN network is optimized for high usage speed and reliability. Enjoy unlimited bandwidth and a huge selection of TrueVPN servers around the world. Our network and VPN apps meet the highest industry standards, which gives them a huge advantage over others. Still have doubts? We guarantee a refund within 30 days of use for all plans, so just try our VPN service without any risks!

For your convenience and anonymity, payment is also accepted in Bitcoin and Ethereum via z-pay.

How do I sign in to my TrueVPN account?

You can sign in to your TrueVPN Account here, using the username and password you used when signing up for TrueVPN.

If you don’t have an TrueVPN Account, you can get a subscription by clicking below:
https://truevpn.io/user/billing

How do I pay for my subscription?

TrueVPN accepts payment via:

  • Credit Card: Visa, Mastercard, American Express, Discover, JCB, Visa Electron, Diners Club International
  • z-pay: Bitcoin, Ethereum
  • PayPal

We plan to expand payment methods in the near future.

What do I get with my subscription?

Each subscription has full access to all TrueVPN apps and server locations around the world. Our app is available for download on an unlimited number of devices or you can use manual configuration.

How do I cancel my subscription?

For customers paying with credit card or PayPal

  • Sign in to your account.
  • Under Subscription, you will see your subscription length and renewal date.
  • Click on Manage settings. You will be directed to the Automatic Renewal Settings page. Select Turn off automatic renewal and confirm your choice on the next two pages.

Your TrueVPN subscription will be canceled, and you will not be billed at the end of your subscription cycle. (You will still be able to use TrueVPN until the expiration date, and if you change your mind, you can turn automatic renewal back on at any time.)
Note: PayPal’s IPN service customers will need to cancel IPN too. This is separate from canceling automatic renewal on TrueVPN.

For customers paying with Z-Pay

Customers paying with Z-pay will not see the Manage settings link. If you paid for your subscription via Z-Pay, your subscription will automatically end on the subscription date.

Need help? For any other subscription questions, please [contact the TrueVPN Support Team via live chat[(https://truevpn.io/user/support).

Does TrueVPN offer a lifetime subscription?

No. Ensuring security, fast and reliable VPN service connection requires systematic maintenance costs to maintain the network state and improve it.

A lifetime subscription makes it impossible for the provider to earn permanent revenue. This usually means that the provider will lower the quality of services provided, as it will be forced to use cheaper and less reliable infrastructure, selling user logs and IP addresses for additional revenue, as well as limiting the modernization of used technologies and customer support to reduce existing costs.

Our mission is to protect your privacy on the Internet. We are constantly investing resources to provide premium class service for you.

How many devices can be connected to TrueVPN simultaneously?

Simultaneous connection is possible on five devices at once.

If you would like to use your subscription on more than five devices at any one time, you may:

  1. Purchase an additional TrueVPN license.
  2. Set up a VPN router and connect as many devices to it as you wish.

What devices and platforms do you support?

You can use an unlimited number of devices, including Mac, Windows, iPhone, iPad, Android, Linux, routers, and others.

unlimited number of devices

Each single TrueVPN subscription protects every device you own. Use TrueVPN to protect all your devices.